Moveworks: Automate Employee Support and Services with AI

Moveworks is an AI platform designed to revolutionize employee experience by automating support, services, and task fulfillment within the workplace. Using natural language understanding (NLU) and advanced machine learning, Moveworks acts as a conversational interface that connects employees with the resources they need, when they need them.

Detailed description:

• Moveworks integrates with various enterprise systems, including IT service management, HR systems, and internal knowledge bases.
• Employees interact with Moveworks through a conversational interface, such as Slack or Microsoft Teams.
• The AI understands employee requests, even if they are expressed in complex or informal language.
• Moveworks automatically resolves requests by providing information, fulfilling tasks (like password resets), or routing issues to the appropriate support team.
• It continuously learns and improves its understanding of employee needs and enterprise systems.

Key features and functionalities:

• Conversational AI for employee support
• Natural language understanding (NLU)
• Integration with enterprise systems (ITSM, HR, knowledge bases)
• Automated request fulfillment
• Task automation and workflows
• Employee experience insights and analytics
• Multi-language support

Use cases and examples:

• IT support: Resolve common IT issues like password resets, software installations, and access requests.
• HR assistance: Answer employee questions about benefits, policies, and onboarding processes.
• Knowledge management: Provide employees with easy access to relevant information and resources.
• Employee onboarding: Automate onboarding tasks and provide new hires with a seamless experience.
• Workplace services: Fulfill requests for office supplies, equipment, and other workplace services.

Examples:

• An employee uses Moveworks to request a password reset, and the AI automatically completes the process without human intervention.
• A new hire uses Moveworks to find information about company benefits and complete onboarding tasks.

User experience:

While MoveWorks focuses on providing AI-powered solutions for employee support, its design and features suggest a user experience that prioritizes:

• Efficiency: MoveWorks automates support requests and workflows, resolving employee issues quickly and efficiently.
• Personalized Support: The platform understands employee needs and provides tailored solutions, improving employee satisfaction.
• Seamless Integration: MoveWorks integrates with various enterprise systems, providing a unified and streamlined support experience.

Pricing and plans:

Moveworks offers customized pricing based on the specific needs and size of the organization.

Contact Moveworks for a personalized quote and to discuss your specific requirements.

Competitors:

• ServiceNow: A leading IT service management platform with automation capabilities.
• Workday: A cloud-based HR and finance software provider.
• Leena AI: An AI-powered employee experience platform.

Moveworks' unique selling points:

• Focus on automating employee requests across various departments.
• Advanced natural language understanding for complex requests.
• Seamless integration with existing enterprise systems.
• Data-driven insights for improving employee experience.

Last Words: Transform your employee experience with Moveworks! Visit moveworks.com to learn more and request a demo.